• Jacinta, Salem County, NJ

    During such a difficult and stressful time for our family, I received such kind and helpful assistance from Michael, a member of your Customer Support Team.

    Our granddaughter had been released from a facility the day I had scheduled a web visit with her.  With Michael’s help, I was able to begin the process of receiving a refund for the cost of the web visit. 

    I am truly grateful for his patience and kindness!
  • Michael, Solano County, CA

    Ramiro answered my call when I was running late for my visit because I had to work late. I was worried that Christopher was still in the visitation room waiting for his web visit and could possibly be staring at a blank screen. Ramiro’s customer service and the way he spoke was very professional and he did accommodate all my concerns. I am writing this in hopes that it is understood Ramiro is doing exactly what his job entails and I do HOPE he is acknowledged for this!
  • Sandra, Salem County, NJ

    I believe Sherry helped me understand what to do. She was extremely helpful and patient with me. I really appreciated her help she was amazing. Thank you
  • William, Salem County, NJ

    I would like to tell everyone I have spoken to at Web Visit how great they are. To how well they do their jobs and how professional they are. Those people are MEGAN, MIKE and SHERRY. THANKYOU!!
  • Darla, Adams County, CO

    I would love to express how fantastic you all are to my family and me. I recently had to go through chemo and was really not up to going to the jail and wait for three hours. I am not good with a computer at all. I'm like a second-grade student and on top of that I was also on some heavy medication. The staff at iWebVisit.com walked me through the entire site from beginning to the end. So now because of you guys I am able to see and talk to my fiancée when I need just a little support from him or I just need to see and talk to him. He also enjoys the visits because he no longer has to worry as much as he used to. He says his anxiety level has gone way down because he can now SEE how I'm really doing as I have a really bad habit of saying everything is fine, when he knows I'm not doing well at all. THANK - YOU ALL SO VERY MUCH AS YOU GUYS HAVE BEEN A GOD SEND!!!!!! Y'ALL HAVE A BLESSED DAY EVERYDAY AS GOD LOVES Y'ALL TOO VERY MUCH!!!!! TTYL!!!!!!! KEEP UP THE GREAT WORK AND VERY CARING STAFF!!!!!!!!
  • Kim, Solano County, CA

    Just wanted to let you know that iwebvisit.com is awesome. I can visit without going anywhere.
  • Cimarron, Solano County, CA

    I just want to thank Sherry and Joey for their great work ethic, helpfulness, and quick solution. I just wanted to point out these great employees and how such an easy result and nicest response can make someone's day especially with someone who is new with a jailed inmate and this technology. With that said thank you Sherry and Joey.
  • Kristina, Grainger County, TN

    Thank you for your help and for resolving the issue so quickly. Every single time this has happened, this company ALWAYS provides a solution for the issue immediately, and I just want to let you and your superiors know that it is greatly appreciated! All too often it is a hassle to deal with problems I have, especially with services related to visiting or contacting or funding an account for an inmate. It certainly is nice to have help for change.
  • Darlene, Adams County, CO

    Hi IWEB just wanted to let you know how wonderful everyone is doing. I had a problem with a visit, and everyone went above and beyond to help me. They even went as far as to contact the facility for me to help with my problem. Thank you very much for going the extra mile to help me. Your reps are respectful to my needs and they have the best attitudes I have ever dealt with. It sure was a pleasure talking to a live person instead of computerized voices. Please keep up the great work!!
  • Marilyn, Adams County, CO

    Thank you for all your help and support. I truly appreciate the excellent customer service you provided to us. We had a wonderful visit and it was very special that my son was able to participate and join us in a birthday celebration for his father that evening.
  • Deanna, Adams County, CO

    I just wanted to take a moment to share with you the encounters that I have had with one of your technicians, Ramiro. This is my second time that I have spoken to this particular individual - once this evening and once approximately on or around 4/04/18 for a 4/05/18 visit for my ex-husband’s birthday with our son.

    I truly cannot express enough how kind this young man is. His customer service skills are impeccable, and he is truly so pleasant to work with. He is always so quick to help discuss and resolve my issues. Furthermore, it is imperative to mention that I have never once felt any judgement come from this young man, only empathy and understanding to help resolve the issue quickly so that I’m able to continue the visit with my loved one.

    I feel that it is important to recognize his customer service skills, professionalism, and quality customer care because it is all too often that people complain when things go wrong and rarely do companies receive the positive feedback. Employees should hear when they go above and beyond. As unfortunate as the situation may be that we are in a position to require your services, I can honestly say from the visitation component it has been a pleasurable experience. It is my hope that you will take a moment to recognize Ramiro for his customer service and ability to resolve customer issues efficiently and effectively.
  • William, Salem County, NJ

    I would like to thank Mike, Matthew and Joe for all their help today with my technical issues. Since the beginning of Feb everyone I have encountered at iWebVisit has been professional and genuine in assisting me with anything I ever needed. So, to their boss or supervisor you have great people working for you that make iWebVisit what it is. Thank you again!
  • Joanie, Boone County, KY

    I just wanted to let you know how helpful Ramiro was. He answered every question and knew how to direct me very easily and since I’m not very good with technology he made it very simple. I would give him 5 stars out of 5! Thank you so much. You have a very excellent person working for you!
  • Claudia, Salem County, NJ

    I had trouble with my phone only because I forgot to charge it and was 10 min late to last visit. You guys helped me join my visit! I’m very appreciative that you would do that! It’s not too often that you find a company that goes out of their way for you and just wanted to say thank you.
  • Nicholas, Dearborn County, IN

    I would like to express my heartfelt thanks and appreciation for the service that your website provides. The pain, sadness, uncertainty, and loneliness of jail is a very difficult burden to bear for both the offender and for the family. Your service has made a difficult time in our lives easier and the time pass more swiftly. Your customer service has also been exemplary. Please continue the work that you are doing knowing that it is far more than a business, it is a true ministry. May God bless you for it.
  • Joanne, Solano County, CA

    Thank you so much for the web visit. It made things so much easier. Saved me time and money, otherwise I would have to travel 45min-an hour just to visit for 30 min. Very convenient.
  • Steve, Adams County, CO

    Thank you very much for this wonderful service that you have provided for the inmates and their families. The amazing convenience and support for the inmates this service provides is great. Having used this service for the first time, your support staff was very helpful and considerate. Keep up the good work.
  • Lori, Washoe County, NV

    I just wanted to send a thank you to Megan at the support desk. She was helping me a few days ago as I was having a video visit with my son and my internet connection dropped. I wasn't sure what to do so I quickly sent a chat message. Megan let me know that I could simply re-log back on and my session would continue and added a few minutes of time to my session. Once I logged back on, I no longer could see the chat window and did not have the opportunity to thank her.

    I appreciate her quick advice and of course for a few extra minutes as each minute of the video visit are so very valuable.

    My name is Lori and my video visit was with Mason W. at the Washoe County Parr Facility in Reno, Nevada. The session was just a few days ago around noon. Thank you again for the help! Have a great day!
  • Katie, Salem County, NJ

    My boyfriend is currently incarcerated at Salem County Jail in NJ. I want to thank you for the services you provide. It is so emotional each time, but this is honestly such a great service to keep the inmates in positive spirits and provides so much support to families and loved ones. I am not the most tech friendly and your staff (all of them that I have encountered) have been above and beyond helpful and have resolved my problems quickly and efficiently - probably more so than any other vendor I have worked with. Again - thank you. This is a great service and you have a great team.
  • Amy, Fentress County, TN

    A note of thanks to whoever created this wonderful video visit. I am disabled, without a vehicle and my son is in a facility over 2 hours away. Not to go in depth but I wanted you to know what an impact iWebVisit can have on someone. I suffer from severe depression and PTSD, so I rarely go anywhere due to this. If it wasn't for your outstanding iWebVisit then I would never get to see my son. It helps me mentally to have my visits with him. Cheers me up, motivates me and brings a smile to my smile-less face. My family calls the visits my happy visits! I truly want to thank you from the bottom of my heart for blessing me with this wonderful opportunity to see my son. God bless you and iWebVisit!
  • Tarah, Solano County, CA

    I had someone named Matthew help me with all my needs in chat today, and I just wanted to let you guys know that he made sure my services were all handled and taken care of and he is totally awesome at his job. He took care of all my needs as quickly as possible and made sure to respond back with all the steps quickly and clearly too! Matthew made sure I was taken care of in a timely efficient manner. Thank you all for all your help! Your company and services are helping me and saving me a lot of time and money being able to do my visits from home! Your company is greatly appreciated!
  • Leesa, Fentress County, TN

    Hey I just wanted to tell you guys Merry Christmas and Happy New Year to you all at iWeb for all the things that you do for the families who have loved ones in jail. Especially around this time of year when kids, parents or whatever the case is can see and talk to their loved ones it makes it easier from home. Little better on everyone involved but with Christmas and the holidays breaking people, I just pray for the ones that don't get visits with their families. Hoping they know in their hearts they are loved by someone and for the ones that's broke after Christmas it's hard to pay for visits. I appreciate everything that you guys have done and do for me and my family and just wanted to let you know that I hope you all at iWeb have happy holidays.
  • MaryAnn, Adams County, CO

    When a customer is the recipient of excellent customer service, they usually neglect to tell somebody. Conversely, I would like to take this time to report on the excellent customer service I received from Ramiro on Sunday, November 11. Ramiro actually took the time to walk me through the protocol that helped him to determine why I was consistently experiencing problems with my Adams County Detention Center iWebVisits. He gained access to my phone and checked my internet down/upload speed and it does meet minimum requirements for the site. Moreover, he identified what was causing my biggest issue. I was not using Chrome to login for my iWebVists. I thought it was one and done. I was not aware that it had to be done for each visit; now I know.

    Ramiro pointed out he is a Lead Tech, but good customer service should be the goal of everyone who works with the public. I thanked him for taking the time to troubleshoot my problem. More importantly, I wanted to tell someone else how useful and beneficial he was to me on Sunday. I am confident the issues I experienced with my web visits moving forward will be minimized as a result of his support.
  • Pauline, Henry County, IN

    I love this being able to visit from home. The staff is so kind and patient with me. They always help me with either getting the facility to get my son out for the visit and always add my time back. Thank you, Spencer and other staff.
  • Mary, Grainger County, TN

    My name is Mary and I have set up a visit at Grainger County jail with Kelly at 8:00pm for 15 minutes. I was messaging to let you know, I really do appreciate you all taking the time and effort in fixing this matter. We use iWebVisit every day, multiple times a day sometimes, so we really do appreciate the opportunity to do so.
  • Christian - AZ

    Thank you so much for the added minute, I'm so happy you guys are around my girl means the world to me and you have made it possible to see and talk to her I thank you ever so much.
  • Mollie - AZ

    Thank you so much for this opportunity to visit our family. With three babies it would've been so so so difficult to go to visitation. Thank you. Thank you so much.
  • Maria - AZ

    Thank you very much for your prompt response and assistance. The iWeb staff has always been very attentive to our facility’s needs.
  • Shannon - AZ

    I really thought by sending a message, like with so many other companies, it would result in nothing. I’ve been more than pleased with the customer service support I’ve received. Literally this is the easiest customer support staff to talk to. They even send smiley faces and tell me to have a good day. Very personable and it’s refreshing to know it’s an actual person I’ve talked to and not somebody using copy and paste with auto responses.
  • Lynn - AZ

    You all are doing an awesome job and it is greatly appreciated. And I’d like to thank Ethan for doing a wonderful job in your customer service. Keep doing what you guys are doing and thanks again. Y'all have a good day.
  • Brandi – TN

    Thank you for all of your services. The visits meant so much to me and my family. Seeing the smile on my daughter's face when she got to see her daddy was worth every dollar paid for the visits. Thank you so much again.
  • Martha – CA

    It saved me the worry and hassle of having to find a ride, pay for the bridge toll, gas and the person for a ride and also the anxiety of having to go to a jail to visit. The cost is amazing. Thank you so much. Satisfied and very gratefully yours.
  • Jenifer – GA

    You all just don’t know how our lives just changed for the best! So thanks so much!!! And it’s not just me thanking yall, this is coming from everyone here in Augusta Ga!!
  • Bob – MD

    I would like to say; JOB WELL DONE! Every time I have had to call or email support, the response has always been prompt and the issues quickly resolved. Thank you again for being so supportive!
  • Cheri - KY

    I am so glad to be able to see and visit with my son. He is so thankful to have family, even though we are long distance. He realizes not everyone has this blessing. Thank you so much.
  • Helene - TX

    I recently used your IWeb service in Florence, AZ. I wanted to extend my most sincere “Thank You”, for making a difficult situation work...There cannot be enough said about how awesome your customer service is. I never ran into one individual that was unprofessional, lazy, or full of excuses as seems to be the norm nowadays...Please teach others “how it’s done”. Again, Thanks a Million.
  • Cyndee - CO

    I think this is a great program and very thankful for it seems how my visitation days at the jail are days that I work during the times that I work. You all have been very helpful anytime I have had an issue with my computer. You guys have been great all around to my family and everyone else that I have spoke with that has used your site. I wish more places would use you guys because it makes it a lot easier to visit and actually see the person we are going to see with a clear view.
  • Alan - CO

    Your people are AWESOME, and incredibly helpful and available. Sherry is amazing! They have made a difficult time for my friend much easier through their caring ways! Please thank them for me! I recommend you highly! Your company is the first pleasant customer service I’ve experienced in recent years!!
  • Emily - CO

    So friendly!!!! These are real humans that actually know how to enjoy their job! Definitely pleased with the explanation of everything and how polite they are. Thank You!
  • Diana - OH

    Extremely helpful and very nice to work with. It is nice to have such wonderful assistance. Thank you for the availability of this help.
  • Vickie - TN

    Thank you so very much!!! Customer support is fantastic to help solve any problems! Thank you for your quick response as well!
  • Sharon - CA

    I just want you to know that I really appreciate your service and professionalism. During this “journey” I have dealt with several unfamiliar companies and yours is, by far, the best.
  • Brandon - KY

    Used your service for the first time tonight using my Android. I was extremely impressed with the sound and picture quality, as well as the ease of setting up and completing my visit. It certainly is worth the cost for what I received. Additionally, I can’t say enough good about your Customer Service dept. Great value and a great service.
  • Ericka - CO

    I just wanted to send a quick message telling you how grateful I am for your services. You have made this last year so much more bearable. Any time there is any issue your team handles the situation and fixes it immediately. They are all so friendly I cannot express how much gratitude I have for you all. Thank you from the bottom of my heart. Much love from Colorado.
  • Valerie - FL

    We really appreciate that you answered back and helped us with this issue. May God bless you today and always.
  • Mandee - IL

    Ramiro was awesome and went above my and beyond my expectations. Thank you and I will continue using this service. Great customer service.
  • Katy - FL

    I don’t think I can fully express my gratitude to you all for enabling our family to continue to still interact and visit despite the circumstances & distance, while no traumatic memories are a potential as we are in the comfort of our own home. In addition to that, you need to know that EVERY SINGLE customer service rep/computer tech I’ve spoken with has ALWAYS been 110% respectful, polite, understanding, and provided all the help they could.
  • Janet - AZ

    I love you and appreciate how you make me feel and that my husband is just as important to you as he is to me. Thank you – especially Itsy.
  • Yosabeth - MEX

    Thank you very much for all your kindness and your good heart – God bless.
  • Aisa - SA

    We are very thankful. You helped us in one of the most difficult times. Your services are wonderful. That is compassion. We are in South America and we were able to visit with our son.
  • John - AZ

    Fantastic customer service!! Quick response and made it feel like I was chatting to a friend (literally) Thank you for your patience in answering my questions. Take care and continue on the great work!!!
  • Christine - CA

    I’d like to start this off by saying THANK YOU. Your service makes our dreams and wishes come true. Without it I wouldn’t be able to visit my fiancé mostly due to lack of transportation as he is in another city.
  • Joe - AZ

    I want to express my heartfelt gratitude for your personalized customer service, please give Sherry some sort of bonus for blessing the family during this difficult time.
  • Sara - CO

    I just wanted to send a big thank you to you all. Both onsite and at home you have made it so much easier for me and my boys to see my husband. You have no idea how much that means to me and my family.
  • L. Turner - CA

    I just would like to say Thank you! This is great I love how everyone is soooo polite. Thank you in so many ways I appreciate the effort made by this company to make sure everything goes smooth. Everyone has great customer service skills. Me and my fiance both enjoyed this experience well worth the money. Best customer service ever.
  • Leigh - CA

    Thank you for your support. I love iWebVisit!
  • Dee - IA

    I wanted to take time to show my appreciation. There’s times I had to speak to support and I’ve always felt I was valued which is so incredible. It means the world to my family and all the families you service. Keep up the good work!
  • Jon - CA

    Another county nearby was here today touring our visiting area because they are looking into going with iWeb. I was telling them how prompt and kind you all are! It’s so easy to work with you guys and they loved to hear that you guys were readily available for any issues that may arise.
  • Chistopher - CO

    You guys are the best!!! Being able to “see” my son makes this rough time a little easier! The customer support is awesome! (GO ITTSY) Just wanted to thank you!!!
  • Diego - SP

    Muchísimas gracias. De verdad que da gusto que en una situación tan complicada como esta de tener un familiar encarcelado, que haya gente así es un placer. Muchas gracias a todo el equipo que trabajan ahí.
  • Christopher - MO

    Thank you for your help during this difficult time my son is away. Your site is a God send!
  • Amy - NV

    Your staff is awesome. My husband was recently incarcerated and I have been very concerned about how he is notified. I have been emailing him and I don’t think he knows to check the kiosks for messages. I was afraid he would not know of the visit if he didn’t check the kiosk.

    I sent a email last night to ask how he is notified and your support responded this morning and provided a phone number for me to call if he is late to the visit. I am very relieved and really appreciate the timely response. I can relax and go about my day and look forward to visiting with him at 5:00.

    Thanks again!!!
  • Kim - VA

    This is an awesome technology and your staff has made it easier for people like me. Thank you
  • Melissa - NV

    Thank you so incredibly much! I appreciate the service your company provides & the professional, rapid response to my issue! If only more companies had support teams that were as awesome to deal with as yours! Have a great day…. and, again, thank you so very much!!
  • Jessica - AZ

    Your service has been an enormous blessing to my family. I am very grateful to your company. You are making a difference in families lives. Thank you from the bottom of my heart.
  • Greg - WA

    Thank you so much for the attention that was paid to our call. I must say that we are absolutely impressed with the service and are in the process of scheduling our next visit. This is the first time we have seen this system and live in Washington so this is the first time in years we have seen our son and it meant so much to us.
  • April - TN

    By the way you guys have really great customer support, wwaaaayyyyy better than any other customer support anywhere! Thank y’all for being so helpful and willing to help fix my issues when they present themselves.
  • Cheryl - PA

    I just want to thank Danny for all the support and walking me through the visit with my son. He was very patient and helpful. It was great to see my son and that he was okay. I think this is a great program especially for families out of state. So again thanks.
  • Janet - NV

    This iWebVisit is the BEST. I live in a town 40 miles from the jail and it is wonderful not to have to drive.
  • Scott - NM

    Thank you www.iwebvisit.com! www.iwebvisit.com allows me to have practically the same visit that I would in person while saving hundreds of dollars on travel expenses and time. I highly recommend this convenient service.
  • Alan - CA

    I live in Pleasant Hill, CA, so it is not very practical for me to visit my sister in jail. Consequently, I’ve not visited her for the few months she’s been incarcerated so far. My parents also live an hour away, so it’s not exactly convenient for them to drive in and back once a week either, but they did. Needless to say, when they were advised of a new service to allow virtual inmate visits from the comfort of their home via the Internet and a computer with a webcam, we were both thrilled. It will save my parents hours (like 2.5 counting parking, waiting, etc) almost every week, and will allow me to visit at all, as I would not have driven the 4 hours each way anytime soon.

    I tried www.iwebvisit.com for the first time on September 6, 2010, and was simply amazed! It was simple to use, didn’t require special software to be installed on my computer, was reasonably priced, seems reliable so far, and was everything I expected and hoped for. It was easy to create an account, select an available time slot, and pay. I found out today I can even add up to 12 other (13 total) different webcam visitors to the same session, each participant seeing all other participants in separate windows on their screen. That blew me away. Incredibly cool!

    Your service is such win-win-win on every front I can think of: it makes it practical for distant relatives (like me) to visit at all, it makes it more convenient and more efficient for even local or near-local visitors, there is no waiting around like in-person visits, the jail gets extra revenue, it’s much better for the environment, etc. And, to top it all off, you provide excellent customer service.

    I can’t believe this technology hasn’t been leveraged for this sooner. It’s a natural fit. It’s such a “no-brainer”, and my family is SO GRATEFUL to you for creating this service. And to the Washoe County Sheriff’s office for using the service!

    I wish iWebVisit much success — it deserves it!
  • Kathy - IL

    I want to take this opportunity to thank everyone that has been involved in the creation of the Iweb visits at the Washoe County Jail.

    Unfortunatley, my son, Alexander has been in the Washoe County Jail since August 18, 2010. I live in Illinois and due to the nature of his offence I was aware that I would not be able to see him for quite a while and was going to fly out to see him for a visit on Tuesday, August 31st. The ticket from Chicago to Reno was approxamatly $600.00 and purchasing this ticket would have been an extrodinary hardship on our family. In April I was diagnosed with breast cancer. I completed my treatments on August 27th, 2010 and really needed to see Alex before he is shipped off to boot camp where he would not be able to see me for 6 months. And for me, I do not know what the next 6 or 7 months will bring, so whatever the cost I was going to do it.

    Imagine my surprise when I saw that I could have the same visitation at home that I could have in Reno. I cannot begin to tell you how wonderful this was for me, his brothers and stepdad. He even got to see his dog! We have had two, thirty minute visits and our last one will be this coming week before he enters the boot camp. Never having been in jail I cannot even imagine how lonely and empty the inmates feel and hopefully seeing a friend or a loved one’s face might make a very difficult situation a little better.

    Again, thank you for this outstanding idea it has worked so well and at such a reasonable cost.

Let your friends know they can also support your friend or loved one by scheduling a video visit today.

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