iWebVisit.com, LLC Refund/Cancellation Policy

All Remote Visitation sessions are reserved in advance, prepaid, and non-refundable

If you experience a technical problem, please send us a LIVE CHAT while the visit is happening and we'll do our best to assist you. To chat, click on "chat with us" in the lower right corner of the website. We're happy to troubleshoot with you, but all visitors are responsible for having working equipment and a strong, stable internet connection. Unsuccessful visits due to equipment, browser, and internet issues cannot be credited.

• If a visit is cancelled for any reason at least 24 hours in advance of the visit, you will automatically receive a prepaid code for future use. This code will be sent to your email.
• If a visit is not cancelled at least 24 hours in advance you will not receive a prepaid code for future use.
• After a visit is scheduled, the time of the visit cannot be changed.
• If you miss a visit for any reason, no waiver code can be provided as the visit session was held for you whether you attended or not.
• If you schedule a “Same-Day” visit and cancel or miss it for any reason, no waiver code can be provided as the visit session was held for you whether you attended or not.
• Please make every effort to connect to your visit at the scheduled start time. Your visits are subject to termination if you are not present - you will not receive a waiver code under these circumstances.