iWebVisit.com, LLC Refund/Cancellation Policy

All Remote Visitation sessions are reserved in advance, prepaid, and non-refundable

If you experience a technical problem and you are unable to conduct your visit, please call our support department at (775) 434-8748 or e-mail support@iwebvisit.com immediately and preferably during the visit if possible. All visitors are responsible for having working equipment and a strong internet connection. Unsuccessful visits due to equipment, browser, and internet issues cannot be credited.

• If a visit is cancelled for any reason at least 24 hours in advance of the visit, you will automatically receive a prepaid code for future use. This code will be sent to your email.
• If a visit is not cancelled at least 24 hours in advance you will not receive a prepaid code for future use.
• After a visit is scheduled, the time of the visit cannot be changed.
• If you miss a visit for any reason, no waiver code can be provided as the visit session was held for you whether you attended or not.
• If you schedule a “Same-Day” visit and cancel or miss it for any reason, no waiver code can be provided as the visit session was held for you whether you attended or not.
• Please make every effort to connect to your visit at the scheduled start time. Your visits are subject to termination if you are not present - you will not receive a waiver code under these circumstances.