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Our Customer Service team is here for you!
If you have a question or need assistance, we are available on live chat Monday-Friday during normal visitation hours (5:00 a.m. to 10:00 p.m. PST / 8:00 a.m. to 1:00 a.m. EST). On weekends, please send us a detailed email and we'll respond to you as soon as possible. Device and speed issues that require troubleshooting will be addressed the following Monday.
- LIVE CHAT: Our Tech Support Team is available to assist you by live chat Monday-Friday. To begin, please click "chat with us" in the lower right corner of the website, then fill out the required information. While chatting, if we determine your issue would be better handled over the phone, we will call you to assist.
- EMAIL: You may reach us by email at email@example.com. For prompter service, please be sure to include the name of the jail you visit, the email address associated with your account, and the date/time of your visit.
- ATTORNEYS: For assistance Monday - Friday, please send us a live chat. If you need assistance getting your inmate to the visit over the weekend, please call the jail directly.
Many questions can be answered by reviewing our “Quick Tips for a GREAT Visit” or “Frequently Asked Questions” and our "Refund Policy”.
If your computer requires advanced troubleshooting, we can often help and we will try our best. Advanced troubleshooting is available by appointment Monday – Friday during normal business hours.
We appreciate all feedback!
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