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Our Customer Service team is here for you!
If you have a question or need assistance, we are available on live chat Monday-Sunday during regular visitation hours (5:00 a.m. to 10:00 p.m. PST / 8:00 a.m. to 1:00 a.m. EST). After-hours, please click on "Chat" or "Chat With Us" to fill out our "After-hours Chat Form," and we'll respond to you during business hours as soon as possible.
- LIVE CHAT: Our Tech Support Team is available to help you by live chat seven days a week. To begin, please click "Chat" or "Chat With Us" in the lower right corner of the website, then fill out the required information. While we're chatting, we will call you if we determine it is the best way to handle the issue.
- EMAIL: You may reach us by email at firstname.lastname@example.org. For prompter service, please include the name of the jail you visit, the email address associated with your account, and the date/time of your visit.
- ATTORNEYS: Please send us a live chat for any assistance Monday-Sunday.
Many questions can be answered by reviewing our “Quick Tips for a GREAT Visit” or “Frequently Asked Questions” and our "Refund Policy”.
If your computer requires advanced troubleshooting, we can often help, and we will try our best. Advanced troubleshooting is available by appointment Monday – Friday during normal business hours.
We appreciate all feedback!
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