Q. As a visitor, what Webcam do you recommend that I use and where can I purchase it?
Be advised that most laptops these days have built-in web cams so you may not need to purchase an additional one.
Q. I don’t have a Credit Card. How can I pay for the visit?
Q. What is your Refund Policy?
Q. I am an Attorney or Priest and do not want my visitations monitored or recorded. Is this possible?
Q. I have Windows 7 and cannot install the necessary software. How do I get this to work?
Q. How long is the visit?
A. The visitation time is determined by the facility and varies as such. Most visitations are 30 minutes in length and are no shorter than either an in-person visit or a telephone visit. Once registered, you will be able to view the visitation length prior to commencing the visit. The visit duration does not start until both parties enter the video conference.