Q. As a visitor, what Webcam do you recommend that I use and where can I purchase it?
A. There are a wide variety of Webcam options you can choose. If you have a recent laptop, then you most likely have a built-in webcam on your laptop monitor. If you need to purchase one however, you can choose to spend anywhere from $12.00 up to around $80.00. Walmart sells a great Webcam & Headset with Microphone Combo Kit made by Logitech for less than $28.00 (See Photo). If you want better quality then you may want to spend little more and get a Webcam with a Glass Lens (more like $45.00 for the Webcam alone). Any electronics store has Webcams available and you can always Google Webcams or go directly to other electronics retailers such as those below:
http://www.radioshack.com/home/index.jsp
http://www.bestbuy.com
http://www.walmart.comhttp://www.radioshack.com/home/index.jsp
Be advised that most laptops these days have built-in web cams so you may not need to purchase an additional one.
Q. I don’t have a Credit Card. How can I pay for the visit?
A. Just head down to Walmart and buy a Pre-Paid Visa Money Card. You can put cash on it at Walmart, order a new one with your name on it, and even re-fill it anytime you like.
Q. What is your Refund Policy?
A. Click Here to review our Refund/Cancellation Policy
Q. I am an Attorney or Priest and do not want my visitations monitored or recorded. Is this possible?
A. Yes it is. Please follow the guidelines under Confidential Visitors to be designated as a Confidential Visitor. As a confidential visitor, you may be able to perform consecutive vistations lasting longer than the standard visitation time normally alloted, and with greater frequency.
Q. I have Windows 7 and cannot install the necessary software. How do I get this to work?
A. You may need to disable User Account Control. Follow the steps on the link below to turn UAC off.
http://windows.microsoft.com/en-US/windows-vista/Turn-User-Account-Control-on-or-off
http://windows.microsoft.com/en-US/windows-vista/Turn-User-Account-Control-on-or-off
Q. How long is the visit?
A. The visitation time is determined by the facility and varies as such. Most visitations are 30 minutes in length and are no shorter than either an in-person visit or a telephone visit. Once registered, you will be able to view the visitation length prior to commencing the visit. The visit duration does not start until both parties enter the video conference.
Q. How do I request that an incarceration facility provide your services?
A. Contact the facility you desire to use our services with our information, AND ALSO contact us here: new_facility@iwebvisit.com so that we may follow up on your request.
Q. How often can I schedule visits?
A. The visitation frequency is determined by the facility and varies as such. Online video visitations are in most situations available more often other types of visits so the chances of you being able to conduct a video visitation using this service is greater than any other method. If you are performing visitations during normal visitation hours then you will be able to visit as frequently as the incarceration facility allows.
Q. Are my visitations private?
A. Only Confidential Visitors (attorneys, priest, or other designated confidential visitors) are permitted private visitations. Standard visitations are monitored and recorded.
Q. Am I entitled to a refund if my visitation is terminated without my permission?
A. If you did not violate the facility policy then you may be entitled to a future credited visit.
Q. Do I need to schedule in advance?
A. Most facilities do not allow same day scheduling. As long as you schedule the day before you intend to visit, you should be fine. The online scheduler will not allow you to schedule at a time that the inmate is not available.
